At Precedes, our optimization-based model ensures that clients only pay for measurable improvements in code speed, memory efficiency, or resource usage. We understand that exceptional circumstances may arise, and we are committed to maintaining a transparent and fair refund process for all users.
Refunds may be requested in cases where:
Refund requests must be submitted within 7 days of project delivery. To initiate a request, please contact our support team at contact@precedes.io with a clear explanation of your concern.
In optimization-based engagements, refunds are calculated based on the percentage of improvement not achieved compared to the agreed target. For instance, if a 100% improvement was expected but only 60% was delivered, the client may receive a proportional refund of the unmet 40%.
Clients may request a refund if:
Our team will carefully review evidence such as before/after metrics, benchmarks, and communication records to determine eligibility.
Optimization engineers may request Precedes' support in refund or payment adjustment situations such as:
We are committed to protecting engineers’ rights and will assess each case fairly.
If disagreement arises between the client and engineer regarding results or refund eligibility, Precedes offers a neutral, internal resolution process. Both parties may submit relevant evidence. A final decision will be issued by our team based on fairness and technical merit.
Precedes reserves the right to update this policy as our platform evolves. All changes will be reflected here and communicated clearly to users when applicable.
Your satisfaction is our priority. If you have questions or need assistance with a refund, reach out to our team anytime at contact@precedes.io. We're committed to ensuring your experience with Precedes is smooth and trustworthy.